Shipping Information

DELIVERY CHARGES

Delivery charges are determined by your delivery destination and type of delivery and are charged per order as follows:

DESTINATION
ORDERS UNDER £500
ORDERS OVER £500

ENGLAND AND WALES

£10.00

FREE SHIPPING

SCOTLAND (EXCLUDING ISLANDS)

£30.00

£20.00

NORTHERN IRELAND

£35.00

£25.00

EIRE

£50.00

£50.00

CHANNEL ISLANDS ISLE OF MAN

£100.00

£100.00

UK OFFSHORE ISLANDS

PLEASE EMAIL US FOR A CUSTOM QUOTE

PLEASE EMAIL US FOR A CUSTOM QUOTE

Please provide a full postal address for delivery – we cannot ship to PO Boxes.

TYPES OF DELIVERY

1. Homewares - Small Parcel

Small items (e.g. bed linens, cushions, tableware, small furniture items under 25kg) will be delivered via courier. Orders will be delivered within 2-3 business days. Orders from the Highlands and Islands will be delivered within 6-7 business days.

All orders must be signed for upon delivery; if no one is available to sign for the delivery, a card outlining alternative arrangements will be left or, if your postcode has a UPS delivery Access Point, your order will be deposited there and a card containing the collection point’s details will be left for your convenience.

2. Furniture - Home Delivery
Small furniture and larger homeware items are delivered to your door by our logistics partner Direct Home Delivery. Once your order has been received, you will be contacted by phone to arrange a suitable time for delivery. Please allow up to 3 days from your date of order (of in-stock items) to receive this call. Your Home Delivery will be scheduled between 7-14 days after receiving the call. A day before your scheduled appointment date, we will confirm delivery and provide a four-hour time window for arrival.

All orders must be signed for upon delivery. If no one is available to sign for the delivery, we will return the product to our facility, in which case, please contact us to rearrange the delivery.

STOCK AVAILABILITY

We don't do back orders. All stock available for purchase on the website is currently at our warehouse in Surrey and available for immediate despatch.

Coming Soon - Stock is currently sold out but more is on the way. Please register for an email notification as soon as it's available to purchase again.

Low Stock - Any item that falls below an inventory of 8 will have the remaining stock displayed on the product page. Please order ASAP to avoid waiting for the next shipment which could be 10-12 weeks.

PRICES

All prices include VAT.

INTERNATIONAL ORDERS

For European deliveries please see our European Shipping Page. To order in New Zealand please visit our New Zealand Website.

ADDITIONAL QUESTIONS?

If there's something you can't find here, feel free to get in touch with us directly at hello@soukcollective.co.uk

Items are delivered to your room of choice. We will unpack and inspect them, set them up, and remove all packaging.

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